Warranty Information

LIMITED WARRANTY

FIBER IMAGES OFFERS A LIMITED WARRANTY ON ALL OF OUR PRODUCTS.THIS WARRANTY COVERS DEFECTS IN MATERIALS AND WORKMANSHIP FOR A PERIOD OF ONE YEAR (365 DAYS). THE WARRANTY APPLIES TO THE ORIGINAL CUSTOMER ONLY AND IS NON TRANFERABLE.THERE ARE NO EXCEPTIONS. PRODUCT WARRANTY WILL ONLY BE HONORED IF WARRANTY REGISTRATION FORM IS FILLED OUT AND SENT BACK TO FIBER IMAGES WITHIN 30 DAYS OF SHIPMENT.
FIBER IMAGES WILL NOT HONOR WARRANTY REQUEST DUE TO IMPROPER HANDLING OR INSTALLATION, ABUSE, NEGLECT, OR ACCIDENTS. FIBER IMAGES IS NOR RESPONSIBLE FOR ANY MISCONCEPTIONS OR DISAPPOINTMENTS ASSOCIATED WITH ANY OF THESE PARTS. IF THE QUALITY CONTROL DEPARTMENT DETERMINES THAT DAMAGE IS DUE TO MANUFACTURER ERROR, AN EXCHANGE OR CREDIT WILL BE ISSUED AT OUR DESCRETION.

SHIPPING

PLEASE NOTE THAT SOME PRODUCTS MAY BE DAMAGED DURING SHIPPING TRANSIT.PLEASE INSPECT ALL PACKAGES IMMEDIATELY IN FRONT OF THE DRIVER.DO NOT SIGN DELIVERY RECEIPT UNTIL ALL PACKAGES HAVE BEEN INSPECTED.IN THE EVENT THAT THE MERCH IS DAMAGED, PLEASE NOTE WHAT KIND OF DAMAGES HAVE OCCURRED ON THE SHIPPING DOCUMENTS.RETAIN ALL PACKAGING MATERIALS TO ENSURE PROPER HANDLING OF THE CLAIM PROCESS FOR PURPOSE OF PRODUCT AND PACKAGING INSPECTION.

RETURN/EXCHANGE POLICY

ALL RETURNS, AND OR EXCHANGES MUST BE AUTHORIZED AND APPROVED BY FIBER IMAGES. MERCHANDISE CANNOT BE RETURNED
WITHOUT A RETURNS GOOD AUTHORIZATION FORM FILLED OUT WITH A COPY OF THE ORIGINAL INVOICE, IT NEEDS TO BE COMPLETELY FILLED OUT AND FAXED WITH A COPY OF THE ORIGINAL INVOICE TO 661-274-9555. ONCE RECEIEVED WE WILL GO OVER IT AND IF APPROVED YOU WILL RECEIVE A RGA NUMBER. ALL RETURNS ARE SUBJECT TO A 30% RESTOCKING FEE.THERE ARE NO REFUNDS ON SPECIAL ORDER PRODUCTS,OR SHIPPING FEES(FIBER IMAGES HOWEVER WILL COVER SHIPPING CHARGES ON ANY DAMAGES OR DEFFECTS REPORTED WITHIN 48 HOURS OF SHIPMENT,SHIPPING RULES APPLY)ALL RETURNS REQUEST MUST BE MADE WITHIN 7 DAYS OF PURCHASE.ALL APPROVED RETURNS MUST BE MADE TO FIBER IMAGES IN UNUSED AND UNALTERED CONDITION WITH THE ORIGINAL PACKAGING.PLEASE ENSURE THAT THE PRODUCT IS WELL PACKAGED TO PREVENT SHIPPING DAAGES COMING BACK TO FIBER IMAGES. IN THE EVENT THAT DAMAGE DOES OCCUR , REFUND, A REFUND WILL BE ISSUED ONCE THE CLAIM IS SETTLED WITH THE SHIPPING COMPANY.FAILURE TO COMPLY WITH THIS RETURN POLICY WILL RESULT IN A REFUSAL OF THE SHIPMENT AND WILL BE RETURNED TO THE CUSTOMER AT HIS OR HER OWN EXPENSE.PLEASE NOTE THAT IT IS THE RESPONSIBILITY OF THE CUSTOMER TO PAY FOR SHIPPING ON ALL WARRANTY RETURNS.

LIABILTY

ALL PRODUCTS SOLD FROM FIBER IMAGES ARE AFTERMARKET PRODUCTS AND ARE INTENDED FOR OFF ROAD AND SHOW USE ONLY!!!!!FIBER IMAGES IS NOT LIABLE FOR ANY DAMAGES OR INJURY AS A RESULT OF THESE PRODUCTS.DUE TO STRICT REGULATIONS BY THE DEPARTMENT OF TRANSPORTATION, SOME OF THESE PRODUCTS ARE NOT STREET/HIGHWAY APPROVED.REMOVAL OF REINFORCEMENTS OR ANY SAFETY EQUIPMENT ON THE VEHICLE IS THE RESPONSIBILITY OF THE BUYER.FIBER IMAGES WILL NOT BE HELD RESPONSIBLE FOR ANY FAILURES TO PRODUCE PRODUCT TO THE BUYER WHEN THE CAUSE OF SUCH FAILURE IS AN ACT OF GOD, LABOR DISPUTE, SUPPLIES OR MATERIALS SHORTAGE, ACTS OF LOCAL,STATE,NATION CIVIL ACCIDENTS,STRIKES,TRANSPORTATION PROBLEMS OR ANY ACT OR CAUSE THAT DOES NOT NORMALLY OCCUR IN THE ORDINARY COURSE OF A SELLERS BUSINESS.